Your privacy

Privacy Policy

Effective 9 June 2026. This policy explains how Wrapped in Yellow handles personal information when you browse, enquire, subscribe, or place an order.

Information we collect

We may receive your name, email address, phone number, enquiry details, gift messages, delivery information, and communications when you contact us through WhatsApp or email. Your browser may also store your wishlist on your device.

How we use information

To answer enquiries and recommend suitable gifts
To prepare product, corporate, wedding, or event quotes
To arrange agreed orders, payments, and delivery directly with you
To operate, secure, and improve our website and services
To meet legal, accounting, and fraud-prevention obligations

WhatsApp, email, and service providers

When you continue an enquiry through WhatsApp or email, those providers process your communication under their own privacy policies. We may share necessary information with service providers that help us host the website, communicate with customers, arrange delivery, or maintain business records.

Storage, security, and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. We retain information only for as long as needed for the purposes described in this policy or as required by law.

Access, correction, and complaints

You may ask to access or correct personal information we hold about you, or make a privacy complaint, by emailing wrappedinyellow.au@gmail.com. We will respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

Policy updates

We may update this policy when our practices or legal obligations change. The effective date above shows the latest version.